As an SMB, it is very important to find the right SOC as a service provider – one that understands your company, your cybersecurity needs and your budget. But you also need to understand what to expect from the third-party firm.
To get the most out of the SOCaaS provider, ensure it can provide real-time threat detection and response by a team of experts with continuous availability. While this is really the point of a SOC, it is not always guaranteed, and you may come across providers that are not truly 24/7/365.
Find a provider that offers scalable solutions. The SOCaaS provider should be able to grow with your company. A quality SOCaaS provider will offer a unique approach to SMBs by asking about your company’s goals and organizational structure as well as your current operating environment. This will allow them to understand how to best monitor and protect your systems.
Your SOCaaS provider should also be able to detect the threat and act upon it without the approval of an internal IT team at the SMB. This will save time and money. While all incidents and false alarms should be noted in reports, the SMB does not have the time to deal with them in the moment. That is why you are using a third-party. Make sure these expectations are set ahead of time.
When dealing with a third-party, make sure the price is defined for a set period, whether you agree to a monthly or yearly contract or other set term is up to the SMB and the SOCaaS provider, but it needs to be spelled out. The contract should also include compliance guarantees if need be.
Overall, an effective SOCaaS solution needs to be run by a dedicated, highly skilled team of cybersecurity experts. Make sure the third-party provider you choose for SOCaaS has the skills needed to protect your company’s data.