Entertainment and Hospitality Cybersecurity

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Entertainment and Hospitality Cybersecurity can be a unique and burdensome hill to climb. The entertainment industry faces unique challenges due to the extreme variety of its industry.

For casinos, resorts and hotel chains worldwide, the market is booming but highly competitive. Combined with tight margins and outdated technology, the need for entertainment and hospitality providers to increase their cybersecurity is becoming increasingly more essential.

Cyber-attacks pose a significant threat to confidential customer data, financial data and business operations and are particularly dangerous for organizations who are dependent upon technology to carry out their mission.

SubRosa’s team of experts understands the challenges faced by entertainment and hospitality providers and can help you reduce the risk of loss attributed to cyber-attacks and poor security practices across your enterprise.

Why invest in cybersecurity?

The hotel industry, like the majority of other businesses that are often targeted by hackers, is considered an easy target. An investigation into hacker forums indicated that the hotel companies Hilton and Marriott were mentioned in conversations about simple targets in 31 percent and 28 percent of instances, respectively. Here are the top 3 threats the entertainment and hospitality:


Phishing is the practice of sending and receiving emails that appear to originate from a legitimate source. It is used by criminals in order to persuade the receiver that he or she should disclose information with them. This fraud, which frequently involves the theft of passwords and financial information, is one of the oldest on the internet.

In recent years, this danger has grown in sophistication, with attacks increasingly directed at persons in positions of control. To do this, a user’s email account is compromised and fraudulent emails are sent to coworkers. Most of the time, these emails are intended to persuade recipients to authorize transactions that have been directed from above.


The most well-known of recent ransomware outbreaks, known as WannaCry, targeted countries and businesses all around the world at the same time. WannaCry, the most recent ransomware attack, posed a serious threat to the public by encrypting data and gaining control of some computers. The goal of this attack was to profit financially from individuals who agreed to pay the necessary sum in order to have their data/systems restored.

In your capacity as a hotelier, you are particularly vulnerable to cybersecurity failures that allow this type of assault to take place. Hotels who have fallen victim to this fraud have in the past paid more than $17,000 to be able to admit guests into their rooms and to produce electronic keys for their guests to use. Our managed SOC can help detect and deter ransomware and other zero-day attacks.

DarkHotel hacking.

Not familiar with the term DarkHotel? It is a relatively new one, which sees criminals use a hotels Wi-Fi to target business guests.

The attacks use forged digital certificates to convince victims that a software download is safe. To enable this to happen criminals upload malicious code to a hotel server, and can then target specific guests. The first instance of DarkHotel hacking was first seen in 2007 and originated via peer-to-peer networks and spear-fishing scams. If you have guests that are concerned about DarkHotel hacking, encourage guests to use virtual private networks (VPN) if they plan on conducting business with sensitive data.